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Maintenance
Learn more about our comprehensive Maintenance Contracts, which ensure Rapid Res...
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Test Category 4 / Maintenance

Maintenance

Maintenance

Learn more about our comprehensive Maintenance Contracts, which ensure Rapid Response, Technical Expertise, Flexibility, National Service Coverage and Technical Help Desk. comprehensive Maintenance Contracts, which ensure Rapid Response, Technical Expertise, Flexibility, National Service Coverage and Technical Help Desk.

Buying a maintenance contract is probably one of the most important decisions a company can make. It is a critical resource, the reliability and efficiency of the system should be near to 100% as possible. All the equipment Touch Blue markets aim to fulfil this need, but also realise the every business is different

Overall, Touch Blue offers a range of products and services that will match the needs of the customer’s individual business.

Standard – 16hr Mon to Fri 9 to 5 – The Maintainer will respond to the fault either remotely or by sending an engineer to site within 16 working hours, Monday to Friday, 9.00am to 5.00pm, excluding public and bank holidays.

Standard Plus – 8hr Mon to Fri 9 to 5 – The Maintainer will respond to the fault either remotely or by sending an engineer to site within 8 working hours, Monday to Friday, 9.00am to 5.00pm, excluding public and bank holidays.

Prompt – 4hr Mon to Fri 9 to 5 – The Maintainer will respond to the fault either remotely or by sending an engineer to site within 4 working hours, Monday to Friday, 9.00am to 5.00pm, excluding public and bank holidays.

Prompt Plus – 4hr Mon to Sat 9 to 5 – The Maintainer will respond to the fault either remotely or by sending an engineer to site within 4 working hours, Monday to Saturday, 9.00am to 5.00pm, excluding public and bank holidays.

Total – 24hr 365 Days a Year – The Maintainer will respond to the fault either remotely or by sending an engineer to site within 4 working hours.

Free Remote Programming - When a system is capable of being programmed remotely and a remote access modem has been installed, we can conduct minor programming changes remotely without charge, thus avoiding additional charges for an engineer's visit. Major changes will incur a charge.

Bring your business closer through improved communications
Call us 0345 812 3800