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Touch Blue understands the specific set of challenges faced by the retail industry in managing telecommunications services across regions and carriers. Touch Blue successfully implements diverse telecom solutions for the nation’s leading retailers. Our depth and scope of experience in the retail sector allows us to design the most appropriate telecom platforms for our clients.
Retail outlets receive calls that need to be dealt with in different ways, by different people. Calls can be customer enquiries, staff illness, HR issues, delivery notifications and head office interactions to name but a few.
Touch Blue can deliver your requirements and project-manage the installation, whilst providing high levels of after-sales service and support:

Improved all round call handling and service
An auto attendant system can provide a front door for retail outlets. Different auto attendants can be setup to work different days, and different times of the day. This feature allows callers to be put through to the right area of the store, or to a messaging service containing opening hours

Customers get straight through to key departments
Hold and transfer functions enable staff to transfer calls to the right person

Cordless mobility
DECT phones can be used for important members of staff who move around the store. This system ensures that they are easily reached whatever their location

Link your PA system to your phone system
Staff can dial into the PA system and make announcements from anywhere in the store

Sales staff and key personnel to be easily contacted when needed
If an important call comes in, it can be placed in a parked call queue while an appropriate member of staff is contacted. The staff member can then enter an access code on any phone and pick up the parked call

Integrate your database with your phone system to easily manage inbound and outbound calls

Control and reduce your costs with a single monthly bill, ensuring you only pay for what you need



Bring your business closer through improved communications
Call us 0345 812 3800