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Telephone Systems
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Cisco telephone system

A Cisco Phone System provides a business with a unified communications system throughout the entire organisation. The direct benefits are better manageability, ease of use, convergence of voice and data network, and framework for deployment of improved voice and data applications.

The Cisco phone system is deployed on top of a secure, voice optimised data switching infrastructure. The switches have the capability to provide a secure, high speed path that differentiates voice from data traffic and prioritises voice above other traffic in order to provide a high quality phone system running over the data network.

There are a number of voice applications that are available for installation once the basics of the Unified Communications systems are in place. The basics are phone handsets, connection to the phone company, and call control. Some of the voice applications are:

  • Unified Messaging or Voice Mail
  • Client presence monitoring and chat systems
  • Automatic Call Distribution System with call queues, Interactive Voice Response System
  • Voice Recording
  • Video Telephony
  • Video Conferencing
  • Fax Server
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