Back to school: communications challenges in education
As summer holidays come to an end and students return to their schools, colleges, and universities, it’s crucial to consider the state of communication systems.
Since the pandemic, many educational institutions have implemented cloud-based telephony. It has allowed them to continue lessons and the education process without interruption due to the wide range of available options.
However, a significant portion of the educational sector still relies on outdated communication channels, which limits their ability to interact both internally and externally.
Here are a few critical challenges in the education sector:
-
Resource constraints:
Limited budgets can be a major obstacle to adopting modern telephone systems for schools. With usually small IT departments, organizations must ensure that everyone is familiar with critical communication infrastructure to minimize disruptions to education services. Outdated telephone systems are not cost-effective. They also require frequent maintenance, leaving little budget for potential upgrades.
-
Flexibility and scalability:
On-premises phone systems are no longer suitable for modern communications, especially as many employees, including teachers, now work from home. Installing a telephone application on laptops can address technical issues and improve staff communication while reducing maintenance costs. VoIP systems offer a wide range of features, including phone numbers not tied to specific landlines, caller-on-hold music, voicemail, mobile integration, CRM integration, call management and reporting, and conference meetings.
-
External communications:
Keeping students, parents, teachers, and staff connected is a challenge for the education sector. Schools need the right communication tools to keep the community united. A customized telephone system tailored to the organization’s needs can be this tool. Thanks to seamless integration with CRM tools and other apps, a VoIP system enables teachers to schedule meetings, parent-teacher conferences, use online communication programs, or even shared calendars.
If your educational organization needs a modern way to communicate internally and externally, please feel free to contact us via sales@touchblue.co.uk or call us directly at 0345 812 3800.