Maintenance and Support
Onsite and Remote
All our clients benefit from a, round-the-clock-round-the-year, manned UK Service Centre, which provides the front end for all incidents and events (including Moves and Changes). Initially providing a multi-channel process allowing the customer to contact us via telephone helpline, email or portal access. Touch Blue provides a predominantly people based service in so far as we prefer to offer a personal touch to managing incidents, rather than total reliance upon systems. However, where required, the systems are in place to automate the reporting and management of incidents.
Our Customers experience a consistent service when it comes to on-site support. For this reason we employ our own full time Engineers as opposed to an outsourcing or subcontracting model. All Field support resources will operate as part of the end to end approach initiated by the incident management process and all Field support resources have mobile devices that allows real time updating of incidents and progress reporting. Significant Investment in our internal resources and software systems has delivered highly efficient Engineer communication and deployment, resulting in cutting Engineer travel time and therefore minimising downtime at the client end.
Our Managed Network solutions connect multiple locations using dedicated systems to ensure security and performance is optimised.
Line and Call Packages
Touch Blue can offer comprehensive and competitive Line and Call Packages for any business size.
From single lines to Calls Packages, Touch Blue offers flexibility and value for money; choose a set package or build a bespoke plan to suit your unique business needs. Please get in touch with your requirements for more information.