At Touch Blue, we are committed to helping organisations get the most out of their telephone systems. That’s why we’re highlighting some of the most common questions we receive from clients — along with clear, helpful answers to support better communication and system performance.
❓ “How do I know if my phone system needs an upgrade?”
If you’re experiencing call quality issues, limited features, hardware failures, or difficulty supporting remote staff, it may be time to consider an upgrade.
❓ “Can we change our call routing or greetings for seasonal hours?”
Yes. We can update your call flows, holiday messages, and opening hours to ensure callers receive accurate, up-to-date information.
❓ “What is VoIP, and is it right for my business?”
VoIP uses your internet connection to make and receive calls, offering improved flexibility, scalability, and cost efficiency. Most modern businesses find VoIP to be the ideal long-term solution.
❓ “Do you provide remote support?”
Absolutely. Our support team can diagnose and resolve many issues remotely, ensuring minimal disruption to your operations.
If you have a question that isn’t listed here, our team is here to help.
Send us your queries—we’re always happy to provide guidance and support. Contact us via sales@touchblue.co.uk or call us directly at 0345 812 3800.