Holiday Season Communication Checklist

As the holiday period approaches, now is the perfect time to ensure your telephone system is fully prepared to handle seasonal changes and increased call volumes. Here is a simple checklist to help your organisation stay connected and responsive throughout the festive season:

Update Holiday Opening Hours

Make sure your system reflects any adjusted schedules so callers receive accurate information.

Record Seasonal Greetings

Add a professional holiday message to enhance the caller experience and maintain consistent branding.

Review Call Routing & Overflow Settings

Verify that calls are directed to the correct teams, including backup lines for peak periods.

Test Voicemail

Confirm that voicemail boxes are clear, notifications are working, and messages reach the right people.

Ensure Remote Extensions Are Set Up

Support staff working off-site by checking that remote and mobile extensions are fully functional.

Conduct a System Health Check

Assess hardware, software, and network performance to prevent disruptions before the busy season. Preparing early helps ensure smooth communication during one of the busiest times of the year.

If you need assistance updating your system for the holiday period, our team is here to help.