Top telephony trends that will shape 2026
Top telephony trends that will shape 2026 As businesses continue to adapt to rapidly shifting customer expectations and evolving work environments, telephony systems are undergoing a major transformation. In 2026, three key trends will shape how organisations communicate, collaborate, and deliver service: AI-powered call routing, hybrid-work communication solutions, and cloud-first infrastructure. Together, these trends signal … Read More
2026
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Merry Christmas & Happy New Year from our team to you!
Merry Christmas & Happy New Year from our team to you! Thank you for your support this year. Wishing you a joyful holiday season and a bright year ahead.
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Holiday Season Communication Checklist
Holiday Season Communication Checklist As the holiday period approaches, now is the perfect time to ensure your telephone system is fully prepared to handle seasonal changes and increased call volumes. Here is a simple checklist to help your organisation stay connected and responsive throughout the festive season: Update Holiday Opening Hours Make sure your system … Read More
telephone system
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How Touch Blue support team ensures smooth operations during peak season
How Touch Blue support team ensures smooth operations during peak season During the busiest months of the year, reliable communication is essential. At Touch Blue, our support team plays a crucial role in ensuring that every client’s telephone system performs at its best—no matter how high the demand. Here’s how we maintain seamless operations throughout … Read More
customer service
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Client FAQ Series: Common phone system questions
At Touch Blue, we are committed to helping organisations get the most out of their telephone systems. That’s why we’re highlighting some of the most common questions we receive from clients — along with clear, helpful answers to support better communication and system performance. ❓ “How do I know if my phone system needs an … Read More
FAQ
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Top 5 features your phone system needs in December
Top 5 features your phone system needs in December As December brings increased customer enquiries, seasonal schedules, and year-end operations, it is essential to ensure your telephone system is equipped to handle higher demand efficiently. Below are the five key features that support seamless communication during this period: 1️⃣ Auto-Attendant & Intelligent Call Routing Direct … Read More
Top 5 features
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