Successful Onboarding for Maintenance & Support
Touch Blue has recently onboarded a Newbury-based company, specialising in hospitality solutions, as a new support and maintenance customer for their on-site Avaya phone system. For businesses where it is not yet practical to transition to a 100% cloud-based system, we have recommended implementing an extremely cost-effective and easy-to-use Hybrid solution.
Background
Located in Newbury, Berkshire, for over 30 years, they have been delivering management solutions to the hospitality industry, with a particular focus on private member clubs, boutique hotels, and restaurants.
Onboarding Process
After an initial face-to-face visit from our account manager to complete an audit of phone hardware, software versions, network configuration, and call routing structure, they were quickly offered an extremely competitive support package, which provided substantial annual cost savings for the business. Standard analogue lines have been converted to SIP trunks, and the old copper lines have been replaced with a SOGEA connection offering faster and more effective connectivity.
We have provided useful information to help our customers become familiar with available services, features, and self-service tools. Additionally, ongoing technical support and assistance can be arranged to expedite troubleshooting, service requests, and account management.
Once the onboarding has been completed, Touch Blue strives to maintain regular and productive communications: periodic reviews, timely responses to requests for clarification and concerns, service updates or changes, when necessary, and suggestions for using the solutions to their fullest potential.
Conclusion
By following a structured onboarding process, Touch Blue successfully transitioned our new customer to a reliable and well-supported phone maintenance solution. This case highlights the importance of detailed audits, proactive communication, and client education during the onboarding phase.
At Touch Blue, our dedicated professionals deliver effective solutions tailored to your needs. In addition to providing support for your phone systems, we pay close attention to the unique requirements of your business. Our extensive experience, expertise, and commitment to efficient customer support ensure you receive exceptional value for your investment.
Contact us today
to discuss your requirements and let our expert team help you find the perfect solution for your business.
