Halloween is coming: top telecom nightmares for every business

With one of the most frightening nights approaching, we are compiling a list of the most daunting telecom issues for businesses.

Inability to receive external calls

This problem can result in significant financial losses for companies if they miss customer calls. Several factors could be causing the inability to receive outside calls. Begin by checking your call forwarding settings and internet connection when using a cloud-based telephone system. If the issue persists, reach out to your telecom provider for further assistance.

Poor call quality, such as noise and crackling

Poor call quality can negatively impact the customer experience and overall business image. Effective customer communication may become challenging and result in lost sales. To start addressing this issue, inspect the telephone system hardware and ensure all cables are properly connected. Next, assess the internet connectivity and speeds. If the problem persists, your telecom provider can offer assistance. Furthermore, consider upgrading to a modern telephone system to ensure improved call quality.

High volume of spam and sales calls

No telecom provider can guarantee an absence of spam or sales calls, given the unique nature of every business. However, excessive spam calls can be disruptive and time-consuming for daily operations. Implementing a robust call filtering system can help mitigate spam calls and promptly identify them. Additionally, there are various call-blocking applications available to recognize and block unwanted calls.

Procrastination

Is your contract expiring at the end of the month, but you haven’t had the chance to explore alternative providers or even engage with your current one? Are you unaware of the 2027 ISDN switch-off? Are you still utilizing outdated hardware equipment? Delaying action raises the likelihood that your business will struggle to secure favourable deals at the last minute. With the ISDN switch-off in 2027, companies using traditional copper lines need to make decisions now about selecting an alternative for migration.

At Touch Blue, we can offer guidance on the best solution for your business. We have assisted several of our customers in selecting alternatives to ISDN lines for the optimal solution. Get in touch with our helpful team today via sales@touchblue.co.uk or call 0345 812 3800.

We hope that our blog post “Halloween is coming: top telecom nightmares for every business” was helpful for you and your business!