How to troubleshoot common business VoIP telephony issues

VoIP telephony represents the latest in telephony solutions, offering cloud-based services that require minimal maintenance and hardware. While these systems are efficient, they can still encounter a range of issues such as audio delay, dropped calls, and poor voice quality. Here are some comprehensive ways to troubleshoot problems with your VoIP business solution.

Dropped calls: Experiencing dropped calls can be highly disruptive, particularly during crucial client conversations. This issue often stems from packet loss, especially during periods of high call volume. To address dropped calls, begin by disconnecting and then reconnecting all VoIP equipment connected to networks. Ensure that all software and equipment are up to date. If the issue persists, reach out to your service provider for further assistance. Additionally, having a maintenance contract with your telephony vendor can ensure that troubleshooting is included in your service.

Poor sound quality: Subpar sound quality can significantly impact business calls and meetings, tarnishing your company’s reputation. Common sound issues include choppy audio, echo during calls, and missing parts of conversations. To address these issues, start by checking your internet connection, as slow download speeds are often the culprit behind poor sound quality. If you’re using Wi-Fi, consider transitioning to a wired connection for more consistent sound quality.

Breach of security: Security breaches are a critical concern for businesses using VoIP due to its susceptibility to hacking. To prevent such breaches, implement multi-factor authentication and consider utilizing a VPN when working remotely to encrypt data transmitted through the internet. Additionally, selecting a reliable telecom provider with robust security measures can safeguard your business from potential threats and attacks.

At Touch Blue, we are equipped to be that provider. We offer an extensive array of solutions tailored to meet your communication needs. With our expertise and state-of-the-art technology, we ensure that your voice communication remains seamless, reliable, and cost-effective.

For more information, contact us via sales@touchblue.co.uk or call us directly at 0345 812 3800.