Digital Switchover – Customer FAQ

What is the digital switchover?

The digital switchover is the process of moving from the old analogue technology to modern digital services. This will make services more reliable, secure, and future-proof.

Why is this happening?

Analogue systems are outdated and expensive to maintain. Switching to digital ensures better quality, supports new features, and keeps services running smoothly for years to come.

Will I need new equipment?

Some older devices may not work after the switchover, but don’t worry, we’ll provide guidance on what you need and how to upgrade.

What if my internet isn’t reliable?

Digital services need an internet connection. If your area has limited coverage, let us know — we’ll discuss options to keep you connected.

What happens during a power cut?

Digital phones won’t work without power unless you have a backup option. If you require an extra layer of reliability, we’ll make sure you’re provided with a suitable solution.

How long will this new system last?

Digital technology is designed to be long-term. It will also make future upgrades easier, so you’ll stay connected for years to come.

How much will it cost me?

We can tailor a robust digital solution to fit most budgets. Contact Touch Blue for a free personalised digital switchover proposal.

Still have questions? Contact our support team, and we’ll be happy to help.