Top 5 features your phone system needs in December

As December brings increased customer enquiries, seasonal schedules, and year-end operations, it is essential to ensure your telephone system is equipped to handle higher demand efficiently. Below are the five key features that support seamless communication during this period:

1️⃣ Auto-Attendant & Intelligent Call Routing

Direct callers to the appropriate department quickly and professionally, reducing wait times and improving customer experience.

2️⃣ Voicemail-to-Email Functionality

Receive voicemail messages directly in your inbox, allowing teams to stay responsive even when working remotely or outside regular hours.

3️⃣ Call Queueing & Overflow Management

Handle increased call volumes with structured queueing and automatic overflow routing to ensure no enquiry goes unanswered.

4️⃣ Holiday Hours & Custom Greetings

Set up specific holiday opening times and customised seasonal messages in advance to provide clear, accurate information to callers.

5️⃣ Remote & Mobile Extensions

Support hybrid and off-site staff by enabling full phone system functionality from any location.

If your current telephone system does not support these capabilities, the Touch Blue team can provide guidance on upgrades, optimisation, or complete system modernisation.

Contact us today to discuss how we can enhance your communication system for the holiday season and beyond via sales@touchblue.co.uk or by calling 0345 812 3800.