Starting a small business can be very stressful. One more thing you need to worry about is a phone system. There is a huge variety of TeleSystems for every business needs. But how to choose the right one for you?
The key features for a small business are a little different from the giant companies. They have to guarantee to benefit business, boost sales and improve customer service.
Advertising on hold. More than 60% of customers put the phone down after the company put on hold without any music or advertising. For a small business, every customer is a huge loss. Advertising can help not only entertain customers while they are waiting, but also inform them about the latest sales and deals. It`s a good marketing solution when you don’t have a big budget.
Video. Technology is developing every day, so should your business. Video calling is a new step in customer service. No matter where your customer is located, you can talk to them on the video. It becomes very helpful if you are offering any services to the customers, like design or web development.
Integrating systems. This is the best way to make your customer service more personal. You can integrate a mobile phone with a TeleSystems and always be available for customers. Different features, like transfer calls and “call back” will help you to control business no matter where you are.