Touch Blue’s Frequently Asked Questions can help to answer the most common questions Touch Blue gets from our customers.
HOW DO I REPORT A FAULT?
Please call our team on 0345 812 3800 then press option 3 and they will be happy to assist you.
WHAT DOES TOUCH BLUE DO?
Please visit our website page, or just give us a call 0345 812 3800 then press option 0 and speak to one of our team.
WHERE AND WHEN DO TOUCH BLUE COVER?
We are a national company covering the entire United Kingdom, from Penzance to Inverness and everywhere in between – Supporting our customers 24 hours a day, 7 days a week, and 365 days a year if required.
MY BUSINESS IS MOVING THE OFFICE / LOOKING TO CHANGE OUR TELEPHONE SYSTEM
Yes, we can organize it for you. Call us on 0345 812 3800 then press option 3 if you are new or an existing customer.
WHO DO I CONTACT TO GET A QUOTATION FOR WORK TO BE CARRIED OUT?
If your new to us please call our team on 0345 812 3800 then press option 2 and we will be happy to assist you. If you’re an existing customer please contact your designated account manager and they will be able to assist you.
WHAT SERVICE / COVER LEVEL OPTION DO TOUCH BLUE OFFER?
The following options have been designed based on customer`s feedback and years of experience, however, customized service level agreements can be created as we understand no business is the same.
Standard – Monday to Friday 09:00 to 17:00
Standard Plus – Monday to Friday 09:00 to 18:00
Prompt – Monday to Friday 08:00 to 18:00
Prompt Plus – Monday to Saturday 08:00 to 18:00
Total – 24 hours a day, 7 days a week, 365 days a year
If you’re an existing customer and looking to upgrade your service level we can do this for you, just call us on 0345 812 3800 then press option 0.
HOW TO PAY MY INVOICE?
There are a couple of ways to pay your bill:
Pay by Bank Transfer
If you wish to pay for your invoice by bank transfer, please quote your customer reference/invoice number as the reference and transfer to:
Touch Blue – Lloyds Bank
Sort Code 30-95-89
Account Number 03408529
Pay by Cheque
If you wish to pay for your invoice by cheque, please quote your customer reference/invoice number on the back and send this to:
Touch Blue Limited
Unit 6 Kingfisher Court
Newbury
Berkshire
RG14 5SJ
Please note that we do not accept post-dated cheques.
HOW DO I CONTACT MY TOUCH BLUE ACCOUNT MANAGER / CUSTOMER SUPPORT?
Please call our team on 0345 812 3800 then press option 1 and we will direct you through to your designated account manager who will be able to assist you.
WHAT IS THE TELEPHONE NUMBER I NEED TO CALL FOR AN UPDATE ON A ORDER / DELIVERY?
Please call our team on 0345 812 3800 then press option 0 and they will be happy to assist you.
IF YOU’RE THINKING OF LEAVING US, LET US KNOW
We’re sorry that you want to leave us, please contact us on 0345 812 3800 then press option 1 and we will direct you through to your designated account manager who will be able to assist you.
Please note any termination of the agreement is subject to terms and conditions.
For any additional information, contact us on +44 (0) 345 812 3800 or info@touchblue.co.uk.