When it comes to customer service, every tool for improving the experience can make a huge difference. Business communications is a fast-changing technology, and companies must adapt to keep on top of the competition. The modern telephone system can be exactly that tool, which helps bring customer communications to a different level.
The main benefits of the modern telephone system for customer service:
- Right customer direction, every time
It’s important to direct the customer in the right direction and to do that promptly. The use of Auto-attendance is a great feature to help you with the volume of calls. In the last UCs systems, they became even more powerful. They offer advanced options like opening hours, direct dialling, and pre-recorded answers to the most common questions.
- Form customers queue
Auto-attendant is a powerful tool which helps you to form a customer’s queue, depending on the request. This helps provide a quick response from a customer service team, as each call is transferred to the dedicated operator with relevant skills.
- CRM integration
When speaking to the customer, it is essential to have as much information as you can. With integrated CRM, you can come back to the notes and recordings of previous contact. It will help you to stay on track with the customer’s situation and offer the most effective solution.
Most modern UC platforms offer integration with a huge variety of CRM platforms. This helps to save employees time, automate data entry, and call recordings for future use.
- Work from anywhere
Cloud system uses an Internet connection, meaning that staff can work from anywhere in the world. It also supports a lot of working apps on any device, from mobile phones to tablets and laptops, ensuring teams always stay connected.
Being able to work without boundaries brings a huge advantage to any business and its employees, and improves customer service at the same time.
If you are thinking to improve your customer service, look at updating your business communications first, particularly your telephone system. It can bring you many advantages. Contact us today to find out what Cloud solution we can offer for your business.
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