Essential VoIP Business Phone system features allow its users to handle calls more efficiently, chat and message to the clients, attend virtual meetings and conference calls, and work from anywhere in the world. This telephony solution boosts productivity, team engagement and customer experience thanks to all the added features. Here are the best phone features that will take your business communications to the next level:
- Call managing
Calling features are one of the primal functions of VoIP systems, allowing businesses to handle calls easily. This includes high-definition audio technology, international calling, click-to-call, call forwarding, auto-attendant, call queues and call routing. Another feature, such as music on hold or interactive voice responses can help improve customer service when you are too busy to take a call. Visual voicemail benefits can help you organise voicemails in a list and let you decide which ones to delete, to listen or replay.
- Call monitoring
VoIP system allows its users to monitor live calls. This can be helpful to observe a new employee for training purposes or if the business looking to speed up the service delivery. This includes call whispering (when the manager joins the conversation for training purposes but the customer can’t hear them), call barge and call takeover.
- Phone numbers
The majority of VoIP solutions offer a virtual phone number to their users, allowing them to use it on multiple devices, such as desktops, laptops, tablets and smartphones.
Depending on the company’s requirements, local, toll-free and vanity numbers can be obtained with the VoIP system. A toll-free number starts with an 800-area code prefix and lets customers call for free. This is usually associated with big companies, so if your business aims for bigger customer base, a toll-free number is an ideal solution. A vanity number is a toll-free number that includes a word in the number. For example, if you are running a cake business, your number can include the word “Cake” in the number for brand awareness.