When stepping into a new business year, it is important to reconsider your business communications tools, and update any outdated technology to be able to stay on top of the competition. 

1. Consider ISDN Switch Off in 2025 

The PSTN switch-off has an enormous impact on any services which rely on the copper line, including telephony and broadband, so you need to know how it will affect your business way ahead. If you still rely on traditional telephone lines, it is time to transition to SIP Trunking, which, has a lot of benefits. 

What you do not want is to wait until 2025 and then rush the migration process, with many businesses doing the same. Likely, there is still time to take an opportunity to replace your copper lines and find a telecommunication provider, who would suggest the best solution for your business needs, such as Touch Blue.

2. Cloud telephone system 

There are several reasons why businesses should switch to a Cloud PBX. 

Firstly, Cloud solutions are more reliable and offer better call quality. Secondly, Cloud systems are more scalable, so businesses can easily add or remove lines as needed. Thirdly, Cloud solutions are more cost-effective overall. 

If you are a business that is still using PSTN-based services, it is important to start planning your switch to a Cloud solution as soon as possible. There are several providers that offer Cloud solutions, so you should be able to find one that meets your needs and budget. 

3. Customer service of the future 

The modern telephone system can be exactly the tool which helps bring customer communications to a different level. 

The main benefits of the modern telephone system for customer service: 

  • Right customer direction, every time 
  • Form customers queue 
  • CRM integration 
  • Work from anywhere 

If you considering upgrading your telephone system, contact Touch Blue today and we can suggest the best solution for your business needs.