Business communications and AI in 2024 AI is becoming increasingly integrated into various aspects of business, particularly in business communication. In a 2023 survey called the ‘State of AI in Telecommunications‘ conducted by Nvidia, it was found that telecom companies believe that AI-driven efficiencies are crucial for generating returns on investment. The survey also indicated … Read More
Telephone system in the summertime: things to consider During the summertime, it’s important for businesses to plan for the holiday season and ensure continuous customer support, even with reduced staffing. As many people take vacations during the summer, and especially in August, it’s crucial to think about how to support customers without disturbing employees on … Read More
Making Teams phone work Every business must move away from traditional telephony to avoid the PSTN switch-off but what do you replace your trusted system with? Have you considered Microsoft Teams Phone? The statistics reveal you would be part of a growing trend. There are 300 million active monthly Teams users across the world with … Read More
Touch Blue’s Networking Services Touch Blue specialise in delivering tailored solutions to meet your organisation’s networking needs. Whether you are a small business, a growing enterprise, or a large corporation, our expert team is equipped to design, implement, and maintain robust and efficient network infrastructures. Touch Blue’s Networking Services begin with a meticulous analysis of … Read More
x-bees from Wildix In B2B sales, it normally takes a while to win that new contract. But when prospects ignore your messages, or when all the necessary decision makers seem impossible to reach, you need a tool that helps your sales team provide sticky communications on every call. x-bees is the customer communication management solution … Read More
AI in business communications: the incorporation of AI technology in the telecommunications industry holds significant potential for addressing various industry challenges. It is anticipated that AI will undergo substantial evolution in the forthcoming years, particularly with its application in the telecommunications sector. In addition, several trends are emerging within the industry: AI stands to play … Read More
Utilizing a bespoke phone system can provide businesses with an increased level of flexibility in crafting a tailored customer journey. When making the decision to acquire a telephone system, it is imperative to consider not just your current requirements, but also those of the future. Pre-packaged telephone systems are often not designed to be future-proof, … Read More
In the last 50 years, the way businesses interact with their customers has undergone significant transformations. From simple phone conversations to social media messengers, website chatbots, and AI solutions, it is hard to fathom what the future holds. To remain competitive in their respective fields, businesses must utilize the latest available tools to provide their … Read More
X-hoppers: moving retail communications beyond the headset The overarching focus on price meant e-commerce has become a major part of the retail experience, but some things it can’t replace: a great customized in-store experience and instant access to products. Yet plenty of day-to-day issues hold shops back. The solution is x-hoppers — the complete retail … Read More
The adoption of Voice over Internet Protocol (VoIP) technology as a replacement for legacy phone systems has gained significant traction among businesses. This technology allows for phone calls to be made over the internet and often includes features such as SMS and video call functionality, as well as integration with Customer Relationship Management (CRM) systems … Read More