Essential VoIP Business Phone system features allow its users to handle calls more efficiently, chat and message to the clients, attend virtual meetings and conference calls, and work from anywhere in the world. This telephony solution boosts productivity, team engagement and customer experience thanks to all the added features. Here are the best phone features … Read More
Touch Blue offers Network Implementation and Configuration services to our customers. Network Configuration is a process of assigning network settings, policies, and controls. It’s easier to make network configuration changes because physical network device appliances are replaced by software, removing the need for extensive manual configuration. Once the network design is finalised, our skilled technicians … Read More
Why your business needs a Wi-Fi Survey? Most businesses never consider a Wi-Fi survey, unless they start to have a network issue or require an installation of the new system. It’s a standard procedure before designing the new system to survey the current one in order to consider the weakest areas and points of improvement. … Read More
The PSTN switch-off is the process of shutting down the Public Switched Telephone Network (PSTN), which is the traditional copper-based telephone network. The PSTN is being replaced by a new digital network called Voice over Internet Protocol (VoIP). The PSTN switch-off is scheduled to take place in the UK in December 2025. This means that … Read More
Communication challenges in Remote and Hybrid workspace could be very difficult for businesses. Nowadays, more than 60% of businesses have employees working from home full-time at least a few times a week. So, one of the main questions is how can you effectively communicate with team members, when you are based at home? It’s important … Read More
Be more secure with Cloud Telephony: cloud-based telephone systems offer an increased level of security to their users, whether it is a hosted VoIP system or a Unified Communication solution (UC). Cloud telephony has a lot of advantages compared to traditional telephone systems, yet many businesses are holding back from switching to a modern way … Read More
SIP vs. VoIP – What are the differences? The terms SIP and VoIP are used together in relation to telephone systems, which don’t use PSTN lines for transmitting or reserving calls. However, this is not the same thing. VoIP stands for Voice over Internet Protocol. In simpler terms, it enables voice and multimedia communications to be transmitted over the Internet. This system … Read More
Thank you so much to everyone for taking part in Touch Blue’s Coffee Morning for Macmillan Charity. You have all been so incredible and we had a lot of tasty treats enough for the week! Thank you again for your support. There is still time to donate if you missed Coffee Morning for Macmillan. Just … Read More
When it comes to customer service, every tool for improving the experience can make a huge difference. Business communications is a fast-changing technology, and companies must adapt to keep on top of the competition. The modern telephone system can be exactly that tool, which helps bring customer communications to a different level. The main benefits … Read More
The PSTN switch-off is scheduled to take place in the UK in December 2025, meaning that the PSTN is being replaced by a new digital network called Voice over Internet Protocol (VoIP). Understanding how these new systems are working is crucial for every business, that is looking to migrate to the Cloud telephony. What is … Read More