8×8 Contact Centre allows customers, agents, and support employees to interact smoothly on a single, omnichannel cloud platform, accessible in a work-from-anywhere environment.

Let 8×8’s integrated cloud-hosted contact centre solution, optimise the customer experience across all channels, while boosting colleague engagement and enabling a work-anywhere workforce. With 8×8, your people can react quickly to any enquiry, while preserving both the content and context of each engagement from the beginning to the end of the customer journey. Small wonder that 8×8’s commitment to customer-focused innovation has been recognised for eight years running in the Gartner Magic Quadrant for Contact Centre as a Service platform.

Transform your customer’s experience and boost productivity with a cloud-hosted, omnichannel contact centre from seven-time Gartner Magic Quadrant challenger 8×8. 8×8 equips your agents with a wealth of advanced call management features including Automatic Call Distribution, Interactive Voice Response and more while allowing them to switch between voice and digital channels (email, SMS, social and more) on one intuitive interface. Meanwhile, a range of customisable, dashboard-based analytics equips your leaders with vital insight to optimise customer experience and identify training needs.

Key benefits:

  • Build lasting loyalty with a complete, high-performance solution that powers exceptional customer experiences
  • Act with confidence with AI-powered recommendations for agents, supervisors, and contact center leaders to amplify the customer experience
  • Design better experiences with support for all channels and proactive self-service options for today’s digitally connected customers
  • Reduce IT dependency with an all-in-one, fully browser-based product that requires no downloads, no coding, and no hassle.
  • Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement
  • Support new ways of working with unified collaboration tools and easy access from any device, anywhere

“We needed something that would work across the entirety of the business, was seamless to deploy and, most importantly, would boost the user experience for our customers. 8×8 gave us all three.” Jamie Monk, Contact Center Operations Manager, Swale Heating

Contact us today to find out more about 8×8 solutions for your Contact Centre.