Installing a telephone system is an important step for every company, let alone for the small business. Smaller companies, trying to compete with bigger businesses, have to use all available technologies to stay on top of the market and attract new customers. Choosing the right telephone system for business communications can help improve productivity and improve customer experience. Companies looking to improve their customer satisfaction are usually succeeding faster, than their competitors.
Cloud telephony has a lot of useful features, and some of them are very important for a small business.
- Low-cost
One of the most important features of Cloud telephony is the cost of installation and maintenance. For a small business, the cost of bills can be crucial and lead to business closure.
Cloud system doesn’t require any hardware infrastructure, so business doesn’t need to invest in physical lines as with a traditional telephone system. There are a lot of pricing plans to choose from, depending on your business needs and size.
- Scalability
The scalability feature is the best benefit of Cloud telephony for small businesses. As the company grows, it requires additional new extensions, new users and possibly relocation of the offices.
With a traditional telephone system that would not be an easy task, as you would need to change physical lines for any amendments. With the Cloud-based system, it only takes a few minutes to add a new user to the system.
- Mobility
Cloud telephony enables users to work from anywhere and stay productive on the go. With the reality of small business, most teams work remotely as renting an office space could be quite expensive. You can use your laptop, tablet, or even mobile phone to handle the calls or connect for the meetings.
- Easy to use
VoIP system is easier to use than a traditional telephone system. Most solutions are designed intuitively, with the user in mind. Once the system is installed, you can access it from anywhere with an Internet connection.
Also, most of the Cloud systems are integrated seamlessly with CRM and helpdesk tools like Salesforce and HubSpot, making the telephone system a powerful one-in-one communication tool.
There are a variety of different Cloud telephone systems, which are designed particularly for the small business. We at Touch Blue can help you choose the best solution for your business, which can be tailored to all your needs.