Touch Blue is an independent UK telecommunications specialist providing business communication, connectivity and technology solutions. We design, supply, install and support solutions including VoIP and telephone systems, networking, wireless, mobile signal enhancement, data cabling, unified communications, cloud services and ongoing maintenance and support. We work with businesses across the UK and provide solutions tailored to their requirements, infrastructure and budget.

We support businesses and organisations of different sizes, from small offices and individual sites to larger multi-site organisations. Every business requires a telephone system that can grow alongside the company. As business grows either by opening new branches or employing more staff, a scalable solution would be the perfect fit.

With our cloud-based telephone systems, you can scale up your business communications without additional telephone lines or dedicated hardware, making it cost-effective solution. We can tailor to your size, infrastructure, communication requirements and budget.

Touch Blue provides services  across the UK, supporting businesses nationwide with telecommunications, networking, connectivity, data cabling, wireless and phone system maintenance services.

Yes, this is our primal focus.  We assess your existing infrastructure, business needs and future plans before recommending a solution. Our communication systems and services can be tailored to your technical requirements, operational needs and budget.

If you are new to us, please call our team on 0345 812 3800 then press option 2 and we will be happy to assist you. If you’re an existing customer, please contact your designated account manager and they will be able to assist you.

Yes, we can certainly help you in upgrading your current business communication system. The effective communication system is the backbone of any business; it contributes to sales increase, reduces the cost and improves customer experience.

Voice over Internet Protocol (VoIP) is a technology that enables calls to be made and received via the internet rather than using standard telephone lines. As a cloud communication system, VoIP could cut costs for the business, enhance collaboration and communication between remote teams and help a business to be more productive.

SIP trunking is a virtual phone line that allows a company to receive and make calls using a broadband connection. It is more advanced than traditional VoIP as it provides various ways of communication such as voice, video and instant messaging. SIP trunking is easily adaptable and scalable; each channel can support a single call, meaning that the number of channels can grow without an increase in physical lines.

The Digital Switch-off is the transition to a new, robust digital network is revolutionising communication, replacing outdated technology.

As part of this transition, traditional copper-based telephone services are being phased out. From January 2027, businesses and households that have not migrated to digital alternatives could begin to experience the loss of their traditional phone services.

The Digital Switch Off has been postponed until January 2027, allowing businesses more time to switch.

If your organisation currently relies on PSTN-based services and ISDN lines, you will be required to migrate to a digital solution by January 2027. After this date, these services will be discontinued, potentially disrupting your business communications.

1. Check your connectivity
2. Analyse your current communication system
3. Choose your option to switch
4. Plan your migration
5. Make a test and review your new solution

Yes. Touch Blue can assess your existing telephone infrastructure, recommend an appropriate solution and manage the transition to a cloud-based telephone system.

There are a lot of benefits of switching to a cloud-based phone system: increased reliability, improved call quality, scalability and cost-effectiveness are among the top. If you are a business that is still using PSTN-based services, we encourage you to start planning your switch to a digital solution today, as by January 2027 the traditional telephone lines will be switches off.

There is still time to take the opportunity to replace your copper lines and find a telecommunications provider who would suggest the best solution for your business needs, such as Touch Blue.

Unified Communications as a Service (UCaaS) is a cloud-based business communications solution that brings tools such as phone calls, video meetings, instant messaging, and team collaboration together on one platform.

Key features of UCaaS:

• Voice and Video Communications
• Collaboration Tools
• Mobility and Remote Work
• Integration with Business Applications

Touch Blue can tailor Unified Communications solutions to your business needs and deliver an exceptional user experience.

Find out more about Unified Communications solutions on our dedicated webpage.

VoIP uses internet connection to make and receive calls, offering better flexibility, scalability, and cost efficiency for businesses of any size. Most modern companies find VoIP to be the ideal long-term solution, including small businesses.

Cloud telephony offers a range of useful features, many of which are essential for small businesses:

1. Low-cost - cloud telephony reduces installation and maintenance costs by removing the need for physical equipment, while offering flexible pricing plans to suit a small business’s needs and budget.

1. Scalability - cloud telephony offers excellent scalability for small businesses, allowing them to quickly add users and extensions or relocate offices as they grow.

1. Mobility – VoIP system allows small business teams to work remotely and stay productive from anywhere by using laptops, tablets, or mobile phones to make and receive calls

At Touch Blue, we are committed to helping businesses to get the most out of their telephone systems. Speak to our team today and find the best solution for your business.

Touch Blue is one of the telephone providers that support VoIP services in the UK. What sets us apart from the competition is our extensive industry experience, in-depth knowledge of the latest technologies, nationwide coverage, and a dedicated team of employed, certified engineers.

Find out more about our VoIP services in the UK.

Choosing the right cloud-based phone provider is essential for a growing company, as a strong communication solution can boost productivity and increase sales while keeping costs low and allowing scalability.

Touch Blue has years of experience in providing tailored telephone systems, meaning we can offer a solution that fits your business needs at the exact moment in your business journey.

Yes, most of the cloud-based providers support some of the integrations with UK business software, helping companies connect their phone system with CRM platforms, accounting tools and many others. Integrating can reduce manual administration, help your team work efficiently and improve customer service.

When choosing the telephony provider, check that it can integrate with the software your company already uses. It's also worth confirming whether each integration is native, requires an additional subscription, or needs custom development.

At Touch Blue, the key is finding a cloud telephony solution that fits your existing business processes and can scale alongside your company.

A cloud-based solution is generally very reliable in the UK, especially when supported by a good, stable internet connection and an experienced provider.

Before choosing a cloud phone provider, ask about its uptime SLA, disaster recovery procedures, network redundancy, technical support availability and options for routing calls to alternative devices if your office loses connectivity.

We at Touch Blue can provide a reliable and flexible communications solution, based on our extensive experience. We can propose the right system for your business and put appropriate backup measures in place for peace of mind.

Yes, we have created a Cel-Fi mobile signal improvement solution, which could be tailored to your business requirements. From design to installation and monitoring, Touch Blue ensures that mobile signal issues on your premises are solved.

Before commencing the works, our engineer attending your premises for an initial survey, which helps better understand your business requirements, identify problems and create a solution, tailored specifically for your needs.

Yes, both of them is supported with our mobile signal improvement solution.

Our solution supports all major UK mobile networks, including Vodafone, EE, O2 and Three.

Please call our team on 0345 812 3800, then press option 3, and they will be happy to assist you.

This depends on your cover level for the telephony maintenance contract. Please refer to the information below for our cover package levels.

The following options have been designed based on customers' feedback and years of experience; however, customised service level agreements can be created, as we understand that no business is the same.

Standard – Monday to Friday 09:00 to 17:00
Standard Plus – Monday to Friday 09:00 to 18:00
Prompt – Monday to Friday 08:00 to 18:00
Prompt Plus – Monday to Saturday 08:00 to 18:00
Total – 24 hours a day, 7 days a week, 365 days a year

If you’re an existing customer and looking to upgrade your service level, we can do this for you, just call us on 0345 812 3800 then press option 1.

Yes, Touch Blue provides full on-site maintenance. All our engineers are directly employed with Touch Blue and have a wealth of experience in on-site support. Also, our remote support team is always there for you, monitoring in real time.