Cloud Telephony is a modern replacement of the traditional physical telephone lines, known as PSTN. It offers a great advantage to organizations, starting from cutting the cost whitelist and increasing business performance.
What is a Cloud system?
Cloud-based telephone system uses an Internet connection for handling calls, and are also known as VoIP solution. Cloud telephony is a type of Unified Communications as a Service (UCaaS).
On their servers, cloud communications providers create, run, and manage standardized telephony platform offers. Customers can access these platforms remotely through the Internet as needed or as part of a subscription. This concept enables businesses to scrap their traditional, on-premises telephone systems, such as PBX, which are typically expensive to set up and operate.
The cloud allows you to combine calls, video meetings, live messaging, CRM, and any other business tools in one system. Business data is securely stored on the server, and users can access it from anywhere. This opens a new horizon for remote and hybrid work and helps organizations to be mobile and stay flexible.
Benefits of Cloud Telephony
Cost-effective. Cloud systems have a low maintenance cost and a fast setup, which makes them more cost-efficient than traditional telephone systems.
Scalable. VoIP system grows with your business, wherever additional office location or team expansion.
Mobile. Cloud-based telephone number allows the employee to take and make calls anywhere with an internet connection.
Call management. Companies can access all call management benefits, including call recording, call reporting, music on hold, multiple voicemail boxes, and more. There are also a lot of management tools to try on, helping organizations to improve their customer relationships.
Reliability. Businesses cannot afford to be unavailable to their customers, that’s why a company’s telephone system must be reliable in any case. Luckily, with cloud-based telephony, you do not need to worry about wiring issues or overheating. Even if there is a problem with the connection, the calling system will be still operating as usual.
If you are looking to migrate to Cloud, Touch Blue can be your one-stop provider. Contact our customer support team today or send us a message through your preferred social media.