Business communications are a vital part of customer experience, and the telephone system plays an important role. So how can Cloud telephony be used as a tool to improve your customer experience? Reachability With Cloud telephony, customers can reach your stuff no matter where they are in the world, anytime. It can direct office calls to … Read More
Installing a telephone system is an important step for every company, let alone for the small business. Smaller companies, trying to compete with bigger businesses, have to use all available technologies to stay on top of the market and attract new customers. Choosing the right telephone system for business communications can help improve productivity and … Read More
UCaaS vs. CCaaS – What is the difference? They can look similar, but there are a few differences between the two of them. UCaaS transcribes as Unified Communications as a Service. In general, it brings all internal business communications into one single solution. This platform is cloud-based, and ideal for businesses who are looking to … Read More
Calls handling while working from home relies on the right technology most of the time. And, in the case of desktop software and applications, there is no difference if you are based at the office or at home, when it comes to the telephone system it’s a bit more complicated. How can you organise call … Read More
The hosted telephone system is the future of business communications. If businesses had a choice between traditional telephone systems and hosted/VoIP solutions, by December 2025 every company would need to migrate to modern solutions due to ISDN lines switch-off. Likely, with a hosted telephone system users can enjoy all the features of the traditional telephone system … Read More
Essential VoIP Business Phone system features allow its users to handle calls more efficiently, chat and message to the clients, attend virtual meetings and conference calls, and work from anywhere in the world. This telephony solution boosts productivity, team engagement and customer experience thanks to all the added features. Here are the best phone features … Read More
Touch Blue offers Network Implementation and Configuration services to our customers. Network Configuration is a process of assigning network settings, policies, and controls. It’s easier to make network configuration changes because physical network device appliances are replaced by software, removing the need for extensive manual configuration. Once the network design is finalised, our skilled technicians … Read More
Why your business needs a Wi-Fi Survey? Most businesses never consider a Wi-Fi survey, unless they start to have a network issue or require an installation of the new system. It’s a standard procedure before designing the new system to survey the current one in order to consider the weakest areas and points of improvement. … Read More
The PSTN switch-off is the process of shutting down the Public Switched Telephone Network (PSTN), which is the traditional copper-based telephone network. The PSTN is being replaced by a new digital network called Voice over Internet Protocol (VoIP). The PSTN switch-off is scheduled to take place in the UK in December 2025. This means that … Read More
Communication challenges in Remote and Hybrid workspace could be very difficult for businesses. Nowadays, more than 60% of businesses have employees working from home full-time at least a few times a week. So, one of the main questions is how can you effectively communicate with team members, when you are based at home? It’s important … Read More