4 features every modern phone system must have in 2026 The way customers communicate is changing fast—and your phone system needs to keep pace. In 2026, the right communication platform isn’t just a tool; it’s a competitive advantage. If you’re looking to elevate customer experience, boost team productivity, and stand out in your market, make … Read More
How VoIP helps reduce communication costs in 2026 In 2026, businesses are under more pressure than ever to optimise budgets without compromising communication quality. One of the most effective ways companies are achieving this is by shifting to Voice over IP (VoIP) systems. Modern VoIP solutions offer powerful features and flexibility—while significantly reducing operational expenses. … Read More
Top telephony trends that will shape 2026 As businesses continue to adapt to rapidly shifting customer expectations and evolving work environments, telephony systems are undergoing a major transformation. In 2026, three key trends will shape how organisations communicate, collaborate, and deliver service: AI-powered call routing, hybrid-work communication solutions, and cloud-first infrastructure. Together, these trends signal … Read More
Merry Christmas & Happy New Year from our team to you! Thank you for your support this year. Wishing you a joyful holiday season and a bright year ahead.
Holiday Season Communication Checklist As the holiday period approaches, now is the perfect time to ensure your telephone system is fully prepared to handle seasonal changes and increased call volumes. Here is a simple checklist to help your organisation stay connected and responsive throughout the festive season: Update Holiday Opening Hours Make sure your system … Read More
How Touch Blue support team ensures smooth operations during peak season During the busiest months of the year, reliable communication is essential. At Touch Blue, our support team plays a crucial role in ensuring that every client’s telephone system performs at its best—no matter how high the demand. Here’s how we maintain seamless operations throughout … Read More
At Touch Blue, we are committed to helping organisations get the most out of their telephone systems. That’s why we’re highlighting some of the most common questions we receive from clients — along with clear, helpful answers to support better communication and system performance. ❓ “How do I know if my phone system needs an … Read More
Top 5 features your phone system needs in December As December brings increased customer enquiries, seasonal schedules, and year-end operations, it is essential to ensure your telephone system is equipped to handle higher demand efficiently. Below are the five key features that support seamless communication during this period: 1️⃣ Auto-Attendant & Intelligent Call Routing Direct … Read More
Cloud vs On-premise telephony: which is right for your company The way businesses communicate has evolved — and choosing the right telephony solution can make all the difference in flexibility, cost, and performance. So, what is the difference between Cloud vs On-Premise Telephony, and which solution is the best for your business? Cloud Telephony Hosted … Read More
Digital Switchover – Customer FAQ We know you may have questions about the digital switchover. Here are some of the most common queries and their answers to help you prepare. What is the digital switchover? The digital switchover is the process of moving from the old analogue technology to modern digital services. This will … Read More