When it comes to customer service, every tool for improving the experience can make a huge difference. Business communications is a fast-changing technology, and companies must adapt to keep on top of the competition. The modern telephone system can be exactly that tool, which helps bring customer communications to a different level. The main benefits … Read More
The PSTN switch-off is scheduled to take place in the UK in December 2025, meaning that the PSTN is being replaced by a new digital network called Voice over Internet Protocol (VoIP). Understanding how these new systems are working is crucial for every business, that is looking to migrate to the Cloud telephony. What is … Read More
One of the most common reasons for poor mobile signal in the UK is foiled-backed insulation. Insulation keeps heat in, but it also keeps microwave, and Internet signals out. There are several businesses struggling with mobile signals on their premises. This leads to disruption of business communications, miscommunication between staff, unhappy customers and, as a … Read More
There are several reasons why businesses should switch to a Cloud PBX. Firstly, Cloud solutions are more reliable and offer better call quality. Secondly, Cloud systems are more scalable, so businesses can easily add or remove lines as needed. Thirdly, Cloud solutions are more cost-effective in the long run. If you are a business that is still … Read More
What are the advantages & disadvantages of VoIP? The PSTN is being replaced by a new digital network called VoIP. The PSTN switch-off is scheduled to take place in the UK in December 2025. This means that businesses that currently use PSTN-based services, such as landlines and ISDN lines, will need to switch to a … Read More
Working from home became a new normal for so many companies since 2020. Many people were unprepared and just went with the flow, but for a lot of workers a dream came true – no more commuting, early morning hours, spending time choosing outfits, etc. In 2023, staff are slowly coming back to the offices, … Read More
A VoIP system gives you everything a traditional phone system does, but with one crucial difference: it is hosted in the cloud. A cloud-based phone system gives you much more flexibility because you can take calls from your computer and your mobile. For anyone considering running VoIP, there is an extensive range of add-ons for … Read More
Are your business communications secure? Every business needs to make sure that their communications have a top level of security. With the technology moving fast, cybersecurity became paramount to businesses. Security software is critical for businesses and individuals that use computers and digital devices to store and process sensitive information such as financial records, personal … Read More
Avaya Cloud Office can fundamentally enhance the way your business communicates with customers, partners and across your organisation by simplifying the way you call, chat, meet and collaborate. Avaya Cloud Office places you, and all your users, in control of their communications, and delivers a unified communications experience that’s intuitive to use and accessible from … Read More
Experience Communications as a Service by 8×8 brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The power of the 8×8 eXperience Communications Platform As companies search for communications technology that bridges the employee and customer experience gaps, they find that an integrated platform provides the highest … Read More